Casumo Casino Terms and Conditions

Welcome to Casumo Casino. These Terms and Conditions govern your use of our website, our games and all services provided through casumo.com. By registering an account with us, you confirm that you have read, understood and agree to be bound by these terms in full. We operate Casumo Casino under the name Jocularis Limited, a company registered in Gibraltar with company number 121395, with our registered office at Suite 5B, Watergardens 1, Gibraltar and our operational office at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. Payment transactions are processed on our behalf by Tarannis Limited, a company within our group. Separate group entities operate certain other markets, including the United Kingdom, Germany and the rest of Europe.

Our Licence and Governing Law

We hold a B2C Bookmaker's Licence No. 127 and a B2C Gaming Operators Licence No. 126, both issued and regulated by the Government of Gibraltar acting through the Gibraltar Gambling Commissioner and Licensing Authority, in accordance with the Gambling Act 2005 as amended. These terms are governed by the laws of Gibraltar, and any dispute falls under the exclusive jurisdiction of the Gibraltar courts.

Eligibility, Registration and Casumo Login

To create an account and use our Casumo login, you must be at least 19 years of age and legally permitted to gamble under the laws applicable to you. We currently welcome players from Canada, excluding Ontario, alongside players from other approved jurisdictions. Only one account is permitted per player, household, IP address or set of payment details. When you register, we ask you to provide accurate, current and complete information, and you agree to keep your Casumo casino login details confidential and secure.

Restricted Territories

• We maintain a Restricted Territory list which may be updated at any time; jurisdictions not shown in our registration dropdown cannot register at all
• We reserve the right to close accounts and confiscate funds where a player accesses our site from a restricted territory or masks their location using a VPN or proxy
• We do not accept Politically Exposed Persons; where identified, we close the account and return the real-money balance

Currencies, Deposits and Withdrawals

Your account base currency is set at registration, for example USD, GBP or EUR, and our Casumo Canada offering quotes bonus values in CAD. If you deposit in a currency other than your account denomination, we, or our payment provider, will convert the amount, and any resulting exchange-rate fees are borne by you. We accept a variety of deposit methods depending on your jurisdiction, all shown within your account, and cards or bank accounts must be registered in your own name. The minimum qualifying deposit for our welcome offer is $10; minimum amounts for individual methods appear in the deposit section.

We aim to pay withdrawals using the same method you used to deposit wherever possible. Where you deposited via an e-wallet, we may pay out only to a bank account or credit card held in your name, and payouts are always made to the registered account holder. We reserve the right to cancel a withdrawal to enforce this closed-loop policy, to redirect funds to another payment method belonging to you, or to refund an equivalent deposit amount instead. We aim to approve or deny a withdrawal request within three days; cancelled withdrawals return to your balance and remain available to play.

Withdrawal Limits

• Total winnings across all games are capped at €200,000 (two hundred and fifty thousand euros) per player per day, irrespective of stake or the number of bets placed
• This cap does not apply to progressive jackpot wins, which we pay in full
• Bonus Money and funds tied to an aborted game round cannot be withdrawn
• We may apply a 5% administration fee on deposits where the stake placed was disproportionately small relative to the deposit
• We carry out additional verification checks on payouts above certain thresholds and on cumulative deposits exceeding £2,000 or the equivalent

As casino play is settled instantly during gameplay, no refunds, returns or cancellations are possible once a game round has been completed.

Casumo Welcome Bonus and Other Casumo Bonuses

New players registering outside Ontario can claim our Casumo welcome bonus, which currently comprises two offers. The first is a 100% deposit bonus up to $1,000, credited instantly, together with 100 bonus spins on Gates of Olympus, released in five daily batches of 20 spins. The second is a match on your first deposit up to $500 plus 75 free spins on 9 Masks of Fire Hyperspins. Both offers require a minimum qualifying deposit of $10, opt-in at the time of deposit, and carry a standard 30x wagering requirement on the deposit and bonus combined, to be completed within 28 days of the bonus being credited. The welcome offer must be claimed within 30 days of registration, and any bonus funds left unused 60 days after activation are forfeited.

Beyond the welcome package, we run a rotating calendar of Casumo casino promotions, including Spinumo daily login spins, The Golden Round on our live roulette tables, seasonal Umodays campaigns, Umo Quests missions and provider-led promotions such as Kalamba Kash Drops and Pragmatic Play Drops & Wins. Unless a specific promotion states otherwise, all casino bonuses carry a default 30x wagering requirement on the bonus amount and any connected deposit. Sports bets do not count towards casino bonus wagering. Game contributions vary: slots, jackpot slots, instant win, scratch cards and keno contribute 100%; certain higher-RTP slots contribute 30%; table games contribute 10%; live casino and video poker contribute 5%; baccarat does not contribute at all.

The maximum stake permitted while playing with Bonus Money is €5 per spin, or the local currency equivalent. We treat the following as bonus abuse and reserve the right to void winnings and close accounts accordingly: operating multiple or third-party accounts, placing equal, zero or low-margin bets, staking 20% or more of the bonus value in a single bet before wagering is complete, wagering on excluded games, colluding with other players, manipulating software, masking your IP address, or delaying game rounds to avoid completing wagering.

Loyalty Program and Umorewards

As you play across our Casumo slots, live tables and other games, you progress through our Adventure, earning Valuables and trophies that move you between levels and planets. Valuables may include Bonus Spins, Deposit Bonuses or Bonus Money, each displaying its own validity period, eligible games and wagering requirement. Winnings from Bonus Spins convert to Bonus Money, typically carrying 30x wagering to be completed within 60 days, while Wager Free Spins carry no wagering obligation at all.

Duplicate and Inactive Accounts

Where we identify duplicate accounts, we consolidate all balances into the first account opened and deduct an administrative fee of £30 or the currency equivalent. If an account holding a real-money balance remains untouched for 12 consecutive months, we apply a monthly inactivity fee of £5 or the equivalent, having first sent a warning email up to a month in advance.

Protection of Player Funds

We hold player funds in segregated accounts with a licensed financial institution, kept entirely separate from our operating funds. These balances are protected from enforcement, seizure or third-party claims against us, and we have taken steps to safeguard player money in the unlikely event of insolvency.

Complaints and Dispute Resolution

Our support team is available 24 hours a day, seven days a week via live chat and email at hey@casumo.com, and our staff are trained to recognise the signs of compulsive gambling. We aim to resolve complaints within 10 days of receipt, extendable by a further 10 days where necessary. Where a complaint remains unresolved, you may refer it to eCOGRA as our independent alternative dispute resolution provider, or to the Gibraltar Gambling Commissioner for regulatory matters. Data protection queries can be directed to dpo@casumo.com.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational or commercial developments. Continued use of Casumo Casino, including through our mobile casino, our Casumo app or desktop platform, following any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations as a player at Casumo Casino.